Refund Policy

At Kumkum Sarees, we strive to provide you with high-quality products and exceptional customer service. This refund policy outlines the conditions under which refunds may be granted. Please read this policy carefully before placing an order. By placing an order on our website, you acknowledge and agree to the terms and conditions set forth in this refund policy.

Order Placement and Refund Eligibility:

  • Once an order is placed and payment is processed, we generally do not provide refunds.
  • We encourage customers to carefully review their orders, including product details, sizing, and shipping information, before making a purchase.
  • In exceptional circumstances, such as product defects or incorrect items shipped, we may consider offering a refund or replacement. Please refer to the “Damaged or Incorrect Products” section for more information.

Damaged or Incorrect Products:

  • If you receive a damaged or incorrect product, please contact our customer support team within [number of days] days of receiving the order.
  • We may request supporting evidence, such as photographs or a detailed description of the issue, to assess the situation.
  • Based on the evaluation, we will determine whether a refund, replacement, or store credit will be issued.

Return Process for Damaged or Incorrect Products:

  • Before returning any product, please contact our customer support team to initiate the return process and receive a Return Merchandise Authorization (RMA) number.
  • The product must be returned unused, in its original packaging, and with all tags and labels intact.
  • We will provide instructions on how to return the product and the return shipping address.
  • The cost of return shipping for damaged or incorrect products will be borne by us.

Refund Processing:

  • Once we receive the returned product and verify its condition, we will process the refund within [number of days] days.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please note that the refund amount may exclude any applicable shipping charges unless the return is due to our error.

Non-Refundable Items:

  • Certain items are non-refundable, including but not limited to:
  • Products that are used, damaged, or not in their original condition.
  • Products without the original packaging, tags, or labels.
  • Austomized or personalized products.
  • We reserve the right to determine whether a product is eligible for a refund based on its condition.

Contact Us:

  • If you have any questions or concerns regarding our refund policy, please contact our customer support team at [customer support contact details]. We are here to assist you and provide further clarification.

Note: This refund policy is subject to change without prior notice. It is recommended to review the policy periodically for any updates or amendments.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to our refund policy.